We got a curious error,
- The proxy name could not be resolved: 'http'
when running SIM, and if not provided http:// in front of proxy settings http://myproxy.mydomain.com, SIM does a popup requesting the proxy again. So we have to provide full http URL for proxy settings...
All the same we got issue, SIM reports not accessing Internet, all the same using any browser with the same install account, we are able to access all symantec.com or solutionssam.com files and manual download them...
full message:
GetHttpFileInfo - The name resolver service could not resolve the proxy host name.
System.Net.WebException (System): The proxy name could not be resolved: 'http'
at System.Net.HttpWebRequest.GetResponse()
at Symantec.Installation.FileDownloader.GetHttpFileInfo(Uri fileUri, Int64& fileSize, DateTime& fileLastWriteDate, DateTime& fileCreationDate)
Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, Exception exception)
at Symantec.Installation.FileDownloader.GetHttpFileInfo(Uri fileUri, Int64& fileSize, DateTime& fileLastWriteDate, DateTime& fileCreationDate)
at Symantec.Installation.FileDownloader.GetRemoteFileInfo(Uri fileUri, Int64& fileSize, DateTime& fileLastWriteDate, DateTime& fileCreationDate)
at Symantec.Installation.Managers.ProductListingManager.GetLatestPlFile(String source)
at Symantec.Installation.Managers.ProductListingManager.GetAndLoadProductListings(String source)
at Symantec.Installation.Managers.ProductListingManager.LoadCurrentProductListings()
at Symantec.Installation.Managers.ProductListingManager.LoadAndUpdateProductListings()
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()
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Date: 3/20/2014 11:02:03 AM, Tick Count: 235920, Host Name: ALTIRISNS, Size: 1.72 KB
Process: SymantecInstallationManager (5748), Thread ID: 13, Module: SymantecInstallationManager.exe
Priority: 1, Source: Symantec.Installation.FileDownloader.GetHttpFileInfo
File: C:\ProgramData\Symantec\SMP\Logs\SIM 2014-03-20 11-00-25\a.log